WhatsApp for hotels — from booking to review

Happy stays become reviews, on autopilot.

We create your hotel's WhatsApp. It welcomes every guest, handles all the pre-stay questions, and asks for a review after checkout — so you get more five-star reviews, without doing anything.

Book a demoHow it works
98%
WhatsApp open rate
2-way
PMS sync
No app
needed for guests
HB
Hotel Bellavista
online
Friday, before arrival
Buongiorno Marc! Check-in is from 3pm on Friday. Anything we should know before you arrive?10:24
We're driving up — is there parking? And a quiet room if possible, we're light sleepers 🙏10:31
Private garage right under the hotel — gate code 4712, then level -1. I've passed the quiet room request to the team for check-in. See you Friday!10:32
Saved to Mews — arriving by car, quiet room
3 days after checkout
Ciao Marc! How was your stay with us?14:02
It was wonderful — breakfast with the lake view was unreal 😍14:09
So glad to hear it, Marc! If you have a minute, a quick review would make our day → g.page/bellavista14:10
Message
01 · Before the stay

Your guests get answers. Your team gets quiet.

A few days before arrival, your WhatsApp messages every guest: check-in time, how to get there, where to park. Guests reply with their questions and requests — LoopStay answers them, day or night, in their language.

No more repetitive emails and phone calls
Requests saved on the guest profile in your PMS
Guests arrive informed, your team already knows them
02 · After the stay

Happy guests leave reviews. Unhappy ones talk to you.

A few days after checkout, your WhatsApp has a real conversation with the guest: how the stay went, what they loved, what fell short. Guests who loved it are asked for a review, right there in the chat. Guests who didn't tell you privately — before they tell the internet.

Every guest asked, every time — nothing forgotten
Only happy guests are asked for a public review
Complaints reach you first, with what to fix
How it works

The whole guest journey, handled for you

One WhatsApp number does everything. A booking arrives in your PMS, LoopStay welcomes the guest, answers their questions and saves what they asked for. After checkout it asks how the stay went, and writes the review for the happy ones — they just tap publish.

Nobody on your team has to remember anything. It runs on every booking, every day.

Works with your PMS
MewsMewsNative
CloudbedsSoon
ApaleoapaleoSoon
OracleOperaSoon

Set up in one meeting. Then you forget about it.

1

We create your WhatsApp

Your hotel's own verified number and profile. We set it up — you have nothing to install.

2

We connect your PMS

Bookings come in, guest notes go back. Your team keeps working exactly as before.

3

It runs by itself

From your next booking on, every guest is welcomed and asked for a review. You do nothing.

What you get

What you actually get

No new app, no new dashboard to check. Your guests use WhatsApp, your team stays at the desk — and the reviews come in on their own.

Always on · nothing to operate
1
A WhatsApp in your hotel’s name
Your own verified number and profile — guests message you where they already are.
2
More reviews, and better ones
Every guest gets asked. Only the happy ones are pointed to a public review.
3
Fewer emails and phone calls
The same questions get answered for you, at any hour, in any language.
4
Problems before they go public
Unhappy guests tell you privately, with exactly what went wrong.
5
A PMS that fills itself
What guests ask for is saved on their profile — no one has to type it in.
Pricing

One plan. Everything in.

No tiers, no per-message fees, no setup cost. Cancel monthly.

CHF 399/ month, per property
Your WhatsApp number
Created, verified and branded for your hotel — by us.
Before the stay
Arrival info sent, guest questions answered — in their language, at any hour.
After the stay
Every guest asked how it went. Happy ones asked for a review, unhappy ones heard privately.
PMS sync
What guests ask for is saved on their profile, automatically.
Monthly report
What guests loved and what to fix — readable in five minutes.
Book a demo

Welcome every guest on WhatsApp. Get more reviews after checkout.

A 15-minute demo, on a real property.

Book a demo
No setup costSet up in one meetingCancel monthly